At VR Listing Inc. (“VR”, “we” or “us”), we value the trust that our customers place trust in us to appropriately use and protect personal information.
You may refuse, limit or withdraw your consent at any time by following the procedures outlined below.
Personal Information We Collect
When you use our services, we may collect personal information about you. The personal information we may collect may include but is not limited to:
Your Name and Initials
Your email address
Your password management information and security questions and answers
Your date of birth
Your Contact Information
Information with respect to your use of our services, including pictures and descriptions of your home exterior and interior
User behavioral information such as the products and services that you choose to purchase or use
Information about you that you share or make visible on the Internet. This information includes usage information (information about your interactions with the website, such as searches and location information), log data (when you access the website, our servers automatically receive and log information from your browser, including information from your device (such as your hardware model, operating system version, unique device identifiers, location, and available mobile network information), IP address, cookie information, and the pages and functionality you request, and may relate it to the information you provide).
The website may collect personal information from you:
through enrolment in the service offerings
through self-reported information entered into the website
through online or electronic activity
through marketing promotions
from partners and suppliers in our services offerings
We may collect non-personal information and it may be aggregated with other information. If we combine your non-personal information with personal information, the combined information will be treated as personal information.
You do not have to provide us with this information if you do not want to; however, that may limit your ability to use certain functions or to request certain services or information.
How We Use the Personal Information Collected
We may use the personal information we collect for the following purposes. We will not collect, use or disclose your personal information for any purpose other than those identified in this policy without your consent:
To provide and optimize our provision of our services, including but not limited to:
tracking and processing your use of the website
understanding your preferences, needs and consumer behaviour
communicating with you and managing your account
To market products and services to you, including but not limited to:
understanding your preferences, needs and consumer behaviour
presenting customized advertisements of property, and related services or products that are relevant to your property. However, we will not present such advertisements without your prior consent to customized marketing on or in association with the website, and you may withdraw such consent at any time
informing you of products and services offered by third-parties that we reasonably believe may be of interest to you
offering you the opportunity to voluntarily participate in contests or surveys
To communicate with you, including but not limited to:
taking or verifying instructions from you
How We Share or Disclose Personal Information Collected
We may share personal information among our employees and business partners for the purposes identified in this Policy.
We do not give, rent, or sell lists of our users to any organization or individual other than affiliates or subsidiaries, suppliers, and companies contracted to process and manage transactions, research, analysis and communications. However, personal information may be disclosed to such organizations or individuals whose services are retained by us or our affiliates or subsidiaries in connection with our services, including advertising agencies, direct marketing agents, data processing and storage firms as well as mailing houses, and providers of administrative support services. These agents, representatives or organizations must sign a confidentiality agreement and may only use the information disclosed to them for the purposes mentioned in the agreement, after which they must return this information to us or destroy the information, without keeping a copy. They are prohibited from disclosing the information to third parties without obtaining appropriate consent in advance.
Some of our pages may use framing techniques, which allows us to display content to/from our partners while preserving the look and feel of our website. If you choose to interact or share personal information via these frames, please be aware you are providing personal information to these third-parties and not directly to us, and your personal information is subject to the privacy practices of these third-parties.
We may need to share information with companies, organizations, or individuals outside of our organization if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:
Meet applicable laws, regulations, legal processes, or enforceable governmental requests
Enforce applicable terms of service, including investigation of potential violations
Detect, prevent, or otherwise address fraud, security, or technical issues
Protect against harm to the rights, property or safety of our users, our company, or the public as required or permitted by law
Engage in a merger, acquisition, reorganization, or sale of all or a portion of VR’s assets.
Where appropriate or legally required, we will describe how your information we collect will be used, and will provide choices about whether to allow us to engage in that use. To exercise your choice, you may contact us to correct, update, amend, or request deletion of your personal information through the address listed in the Contact Information section below.
You can contact us directly any time at the address listed in the Contact Information section below to update your personal information or make another type of request regarding the information you know or believe we hold about you. Among other things, you have the right to receive copies of the personal information we maintain about you, amend or delete your personal information, and, subject to applicable law, withdraw your consent to our use of your personal information. We may charge you a reasonable fee as allowed by law if you request any of your personal information.
We shall provide you with a response to any request(s) without undue delay and in any event within 30 days of receipt of the request. That period may be extended by 30 days where necessary, taking into account the complexity and number of request(s). We shall inform you of any such extension within 30 days of receipt of the request, together with the reason(s) for the delay. If you make the request by electronic-form means, the information shall be provided by electronic means where possible, unless otherwise requested by you in written documentation.
You can also exercise the rights listed above at any time by going to the contact information at the bottom of this notice.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection or privacy regulator.
We will retain your personal information to meet our contractual obligations to you, your realtor or realty brokerage, and for as long as your account is active or potentially active, is reasonably useful for commercial purposes, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
This Program is not intended for any user under the age of 18 and we do not knowingly collect personal information from children under the age of 18. We do not allow children under the age of 18 to enroll in our services.
How We Protect Your Information
As a key provider of services and technology to the real estate industry, we have implemented programs to address the privacy and security requirements of protecting personal information.
We have also established appropriate physical, technical, and administrative safeguards to protect the personal information we collect from or about our users. We restrict access to personal information to our employees, contractors, and agents who need to know the information to process it for us, and who are subject to confidentiality obligations.
Any sensitive personal information will be transmitted in an encrypted form using SSL encryption. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security or have reason to believe your interaction with us is no longer secure (for example, you feel the security of any account you or your agent might have with us has been compromised), you must immediately notify us of the problem by contacting VR at +1-888-334-5478 or by sending an email to firstname.lastname@example.org.
Cross-Border Transfer of Personal Information
Privacy Office Contact Information
You may also call us Toll-free at +1-888-334-5478
Or write to us at:
VR Listing Inc.
ATTN: Essien Udokang, Privacy Officer
1 University Ave., 3rd Floor,
Toronto, Ontario M5J 2P1
For more information on your privacy rights, you may also contact the Federal Privacy Commissioner at:
Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Or your provincial office of the Information and Privacy Commissioner for more information.